Priority-service visibility
We reorganized the website and Google Business Profile around the shop's priority work: game-console, MacBook, and phone repair.
Real project · Electronics repair · Charlotte, North Carolina
A repair website built around bookings, buybacks, and the jobs that matter
We rebuilt Charlotte Tech Repair's website and Google Business Profile around high-value repair services, clearer booking and device-buyback paths, and real photos of repair work.
The problem
One shop. Different buying decisions.
A customer with a broken phone, MacBook, or game console needs to know quickly whether the shop handles that exact job and what to do next. A person selling a device has a different question. The site and Business Profile needed to make those paths easier to find and act on.
What we changed
Make the money services visible. Give each visitor the right next step.
Separate paths for separate intentions
We built clearer routes for repair inquiries, diagnostic bookings, and device buyback requests instead of asking every visitor to use the same generic contact path.
Proof of the work itself
We gave before-and-after repair photos and service examples a more prominent role so visitors can inspect the kinds of problems the shop actually solves.
Inspect the live customer paths
These are current pages on Charlotte Tech Repair’s website, so details may change after this walkthrough was written.
The evidence
The reported activity moved. Here is the window behind each number.
1,960
Business Profile interactions
August 2026; Google Business Profile screenshot
+14.8%
Business Profile interactions
7,294 in Apr–Aug 2026 versus Apr–Aug 2025; includes months before our June start
2.97K
Google Search clicks
Entire 12-month view shown; not clicks generated only after June
Business-reported operating context
The business reports stronger sales on a six-day schedule
The shop changed from seven opening days to six in June 2026. The team reports stronger sales and improved profitability during the year. This is business-reported context: the anonymized daily-sales chart cannot establish a sales percentage, verify profit, or isolate the effect of our work.
What these screenshots do—and do not—prove
Search Console and Business Profile screenshots document visibility and interactions, not completed repairs or revenue. The separate daily-sales chart has no visible scale or profit measure. None of these views isolates the effect of our work from seasonality, other business activity, or reporting changes. We do not attribute every increase to our work.
What we would measure next
Search attention is a start. Qualified work is the point.
A like-for-like comparison would include sales, a clearly defined profit measure, days open, sales and profit per open day, and qualified inquiries or bookings by source. We will add numerical business outcomes only when the periods and figures are verified and approved for publication.
Request a free discovery call
Want a clear customer path for your business? Start with a straight look at what is leaking.
Tell us what you want to improve and what you’ve already tried. We’ll read it before the call and come prepared with a point of view. If there’s a sensible job we can finish in 30 days, we’ll spell it out before anything starts.
- ✓ $0 agency fee for 30 days
- ✓ Keep completed assets
- ✓ No long-term contract
- ✓ Serving nationwide
Already know you want to talk? Choose a time on the calendar.